Refund policy
At LEGRANO LLC (“Legrano,” “we,” “us,” or “our”), your satisfaction and well-being are our top priorities. We are committed to providing high-quality health supplements to support your wellness goals, and we want you to feel confident with every purchase. This Return and Refund Policy ensures a fair and transparent process for all our customers. If you have any questions, please feel free to contact our customer support team at info@legranowellness.com.
By using our website and purchasing products, you agree to comply with this policy. The company may make changes to the policy, and customers are required to periodically check the policy for the most current version.
Eligibility for Returns and Refunds
1. Return Period: Products may be returned within 30 days from the date of purchase.
2. Condition of Products:
● Returns are accepted only if the product container is unopened or if a defect is identified and verified with photo or video evidence.
● Customers returning multiple products from a single order must ensure that each product meets the return conditions.
1. Expiration Date: Products that are returned past their expiration date are not eligible for return, except when the product expired before it was received by the customer.
2. Purchase Source: This policy applies only to purchases made directly through info@legranowellness.com. If you purchased LEGRANO products from third-party retailers, please refer to their return and refund policies.
3. Incorrect Products: If you receive a product that was not ordered, you may return it by proving the incorrect product was delivered.
4. Promotional Items: Products purchased as part of a promotion or bundle may be returned only if the bottle is unopened and sealed. Refunds for promotional or bundle items will be issued exclusively as store credit in the form of loyalty points.
5. Bulk Purchases: Returns for bulk orders may be subject to additional review and could only be eligible for store credit.
Refund Options
1. Store Credit or Exchange:
You may choose to exchange the product for another item from our store or receive store credit for future purchases. Alternatively, a store credit will be issued to your Legrano.com account for future purchases.
2. Refund to Original Payment Method:
Refunds will be issued to your original payment method (e.g., credit card). Please note that refunds may not be available if more than 30 days have passed since the original purchase.
3. Refund Amount:
1. Eligible refunds will include the full cost of the product, any applicable taxes, and the initial shipping cost (excluding return shipping).
4. Non-Refundable Costs:
1. Return shipping fees are the responsibility of the customer.
2. Expedited shipping fees or special delivery charges are non-refundable.
5. International Returns:
Returns for international orders will be processed considering exchange rates and potential foreign transaction fees, except in cases of company error.
6. Loyalty Points:
Any bonus points or loyalty rewards associated with a returned product will be cancelled upon return.
Steps to Process a Return
1. Contact Us:
Email us at info@legranowellness.com with the subject line “Refund Request”. Include your order number, reason for return, and proof of purchase. The customer must retain proof of shipment of the returned goods (e.g. post office receipt) until the return process is complete.
2. Return Address:
We will provide the return address and any specific instructions for returning your product. The company is not responsible for loss of product upon return if the customer did not use a trackable shipping method.
3. Mail the Product:
Pack the product securely to prevent damage during return shipping. Ensure you use a traceable shipping method and retain proof of postage (e.g., receipt from the post office). Share the tracking number with us.
4. Refund Processing:
Returns made without prior authorization from the company may be rejected. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. The time it takes for the refund to appear on your original payment method depends on the payment method you chose. Still, it is generally between 7-14 business days from the day the refund was issued to your payment method.
Exclusions to the Return and Refund Policy
1. Damages Upon Receipt:Customers are responsible for inspecting the product upon receipt.
2. Promotional Items: Products purchased as part of a promotion or bundled offer may have unique return and refund terms. Please check the promotion details.
3. Bulk Purchases: Returns for bulk orders are subject to additional review and may be eligible only for store credit.
4. Discounted Items:Products purchased using discount codes may not be eligible for return or exchange, except in cases of defect or damage.
Damaged or Defective Products
In the case of a defect, customers are required to provide photo or video proof of the issue. Each case will be reviewed on an individual basis.
1. Replacement or Refund:
We will arrange for a replacement or offer a full refund. If you prefer, you may request a replacement with a similar product instead of a refund.
2. Return of Defective Product:
We reserve the right to request the return of the defective product before sending a replacement or processing a refund.
3. Improper Use:
Damage caused by improper use of the product is not covered by our Return and Refund Policy.
Legal Compliance
1. Governing Law:
This policy is governed by the laws State of Wyoming, including any additional rules for online sales and returns. Any disputes related to returns will be subject to arbitration in accordance with our Terms of Use.
2. International Returns:
Customers returning products from outside the U.S. must comply with local laws, and any disputes will be subject to U.S. laws. Returns involving dietary supplements will be handled in accordance with U.S. laws governing such products.
Changes to This Policy
Legrano may update this Return and Refund Policy from time to time. We recommend reviewing this page regularly as the terms may change. Significant changes will be communicated via email or a notice on our Website.
Contact Us
For any questions or assistance with returns and refunds, please contact us:
Email: info@legranowellness.com
Mailing Address:
LEGRANO LLC
United States
5830 E 2nd St, Ste 7000 #23785
WY Casper
82609
+16102347358
Additional Suggestions
For full details on dispute resolution, please refer to our Terms of Use
